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Return / Refund Policy

    • Neter Gold will issue refunds and exchanges based on a case by case basis.
    • Neter Gold will not accept exchanges for used items, that's gross.
    • Neter Gold offers SHIPPING INSURANCE at the time of checkout via ROUTE INSURANCE. If you decide to not purchase the insurance you will be responsible for any lost, stolen, or damaged items. Please, get the insurance for your own peace of mind. 
    • Neter Gold will gladly refund a returned item that is unused and in good condition.
    • Neter Gold will not cover the return shipping for a returned item unless Neter Gold has said otherwise. 
    • If you receive items from your subscription order and decided you no longer want the items / want to cancel the subscription you can return the items (at your expense) for a full refund (dependent upon items conditions).
    • Get the insurance. 

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    • It is the policy of Neter Gold to cover return shipping costs and/or offer a full refund on orders that Neter Gold made a mistake on:
      • Example: We mailed you the wrong item.
    • It is the policy of Neter Gold for the customer to cover return shipping in the following situations:
      1. The customer ordered the wrong item and wishes to return it for a refund or exchange for another item.
      2. The customer signed up for a subscription, forgot to cancel the subscription, received the item, no longer wants the item, and would like to return it for a refund.
    • It is the policy of Neter Gold for customers to repay for shipping when their item is returned to Neter Gold because of an address error.
      • Example: 1) Customer forgot to include an apartment number. 2) Customer did not use the correct postal code.
    • It is the policy of Neter Gold to issue refunds for items that have been returned in their original condition. Neter Gold does not accept returns of used body care items such as: deodorant, body cream, body scrubs, body oils, etc. 
    • Any situation covered and/or not covered in this policy is subject to change depending on the situation at hand. Please send all return / refund inquiries to MONIQUE@NTRGLD.COM

     

  • ORDER RETURN FORM - If you are in need of a return please fill out this attached form and include it within your return box.
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